Aceso Dental USA Remake Policy

Aceso is pleased to offer a simple and comprehensive remake policy. This policy includes all restorations or appliances covered by a Modern Dental Laboratory warranty program and fabricated according to your specification and approval.

During the applicable warranty period should you experience any problems with a restoration or appliance, Aceso will remake or repair the restoration or appliance.

How It Works

1. The original dental restoration must be returned.

  • If the product is damaged, please return what you have.

  • If the product is lost, please contact us.

Note: A return deposit will be invoiced until the lab receives the product. If using the product as a temporary placement, return it, and the deposit will be credited.

2. If a new impression was requested by Aceso but followed the Doctor’s instruction to proceed without the new impression, the remake policy is null and void. Any further remake will be completed at full cost.

Warranty

Aceso offers a two-year warranty on fixed and removable products.

What is covered?

We guarantee our work will be defect-free due to our high-quality materials and careful craftsmanship. Our team diligently ensures the appliances fit the provided model and fulfill the designs as requested on the prescription form. Devices will be repaired or remade at no charge for faulty craftsmanship or material. Our provided warranty begins from the date the lab receives the case.

What is NOT covered?

  • Cash refunds for custom-made restorations

  • Cost incurred for removal or insertion

  • Repairs resulting from an accident, neglect, abuse, failure or supportive tooth/tissue structure

  • Improper adjustments or dental hygiene

  • Prostheses partially/completely fabricated by labs outside of a Modern Dental Lab

The liability for products invoiced by Aceso is strictly limited to those products.

Click here to read our Terms and Conditions

Billing

Credit Policy

The initial credit limit is $1500 until credit is established. Credit can be established at Modern’s sole discretion through the use of Aceso’s New Account Form or history with Aceso.

Billing

We have two methods of notifying you of the amount due:

  • Invoice – You will receive an invoice with every case delivered; it details the products and associated fees incurred.

  • Statement – At the end of each month, you will be mailed a statement of outstanding invoices. (Payment of the outstanding balance is due within 25 days of the statement date.)

Overdue Amounts

  • A finance charge of 1.5% per month of the outstanding balance will be posted to any past-due accounts. Any accounts with a past due of 25 days past the statement date may be put on hold and may be sent to collections.

  • Aceso reserves the right to refuse service for any reason.

Payment Methods

We accept two methods of payment: Checks and Credit Cards. We accept Visa, MasterCard, Discover and American Express.